Shop Service Technician – Elgin, IL

Job Summary:

Service technician(s) will be responsible for performing service- related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipment.

The individual in this position should be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the conditions around them – customers, suppliers, department employees, co-workers and manufacturers employees.

Essential Functions:

• Ability to travel if need be to customer(s) locations to perform engine and equipment related repairs.
• Assist in resolving customer related issues in a timely matter.
• Work with all employees and Service Manager to ensure that the facility is clean, organized and presents a positive image of company.
• Plan methods and sequence of performing repairs assigned.
• Pre-Order all parts and materials required to perform assigned repairs.
• Effectively complete all repairs required in a safe and effective manner.
• Ensure all repairs are completed as assigned and according to manufacturer requirements.
• Ensure proper cosmetic appearance upon completion of repairs.
• Ensure all parts and materials not used are returned per Company Power Center return parts guidelines.
• Maintain the work area in a clean and safe condition.
• All communications with customers are conducted in a manner reflecting respect and honesty.
• All failures identified are matched to solutions necessary to affect a repair.
• Complete all work orders and time sheets in a timely manner.
• Consult, when necessary, with Service Department ticket system to ensure accuracy and approval of repairs.
• Perform all work in accordance with all established policies, procedures and repair guidelines.
• Assist in the proper filing of warranty claims and/or customer invoices.
• Follow all company employee policies and procedures, especially pertaining to travel and company credit cards.
• Other duties as assigned by branch management personnel.

Qualifications:

Experience/Training/Education:

• High School Graduate or General Education Degree (GED) and /or a minimum of two years Diesel engine experience. Trade school credited courses will apply with diploma.
• 2-5 years construction equipment repair experience preferred.
• Certification/Training in heavy equipment and/or diesel engine repairs preferred.
• Experience in diagnose, repair of NG/CNG, Tier 3-4 emissions level preferred.
• Working knowledge of DEUTZ Diesel engines.
• Ability to work with minimal supervision.
• Meet all local/state and company requirements to operate a company assigned service vehicle.

• Excellent communication skill (writing, speaking in person and over the phone).
• Proficient in the use of basic computer functions and portable diagnostic tools.
• Candidate must have own tools. Key DEUTZ tools will be provided.

Physical and Environmental Elements:

• Ability to lift / carry 40 lbs.
• Ability to work in all weather conditions.

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