Service Manager
Company Details
HEAVY EQUIPMENT/DIESEL ENGINE/POWER GENERATION RECRUITING EXPERTS
Service Manager
Mansfield, Texas
Salary Range: $80,000 – $95,000
Job Summary:
Manage all aspects of the service business at the DEUTZ Power Center Mansfield, TX. Supervise the Shop
and Field Technician’s job performance using KPI’s, service software, customer feedback, as well as training
performance.
Essential Functions:
●Manage, schedule, quote and invoice all service jobs
●Work with technicians to assist in troubleshooting and diagnostics
●Prepare and file warranty claims on completed repairs
●Responsible for documentation of Workshop and Field activities.
●Procurement of parts and materials needed for Workshop and Field activities.
●Perform inspection of damaged engines, communicate required repairs with customers.
●Supervise the repairs of engines, damaged by shipping and handling.
●Perform dynamometer testing of engines, as required.
●Assist with development and continuous improvement of line layout, equipment needs and assembly
processes for field and shop repairs.
●Work with the Branch Manager to purchase and maintain specialty tooling workshop and field requirements
per DEUTZ AG expectations.
●Investigate and resolve all customer related issues in a timely matter.
●Understand and ensure that all direct reports and visitors follow company policies and procedures, including
●Perform all duties as the Branch Safety Coordinator including weekly and monthly safety audits.
●Ensure that the Branch facility and assigned service vehicles are clean, organized and present a positive
image of DEUTZ.
●Find, grow and manage Non-DEUTZ service business.
●Other duties as assigned.
Qualifications:
Experience/Training/Education:
●High School Diploma.
●Successful completion of all required DEUTZ training classes
●Minimum 3 years of Management/Supervisory experience
●Computer knowledge in (MS Office, Word, Excel).
●Strong working knowledge of diesel engines, hydraulics, power generation and related power train componentry.
●Ability to work with minimal supervision.
●Must possess a valid driver’s license, be insurable by the company and can operate a company vehicle in